If you need to perform an exchange, simply return the original merchandise just contact us. Then just place a new order online – this order will ship as soon as possible. You will be refunded for the original returned merchandise as soon as we can process the return. If the original order had a discount that you need applied to your new replacement order, you may type that in the comments during checkout.
As soon as we receive and process your return, we will issue a refund to the original credit card (less the $8.00 return label fee), if applicable. Please note that we can only issue refunds to your credit card within 45 days of the original shipment date. If you send back a return that is 45 days or more after the original shipment date, you will be issued a store credit. Please note, your return may take up to 1-2 weeks to be processed after your return label tracking shows the package as delivered.
Unless otherwise stated directly by The Green Boot, the buyer is responsible for the return shipping label fee. Your refund will be deducted for the return shipping label fee ($8.00), unless your item was defective or The Green Boot shipped it wrong.
Boots must be returned in the original box, which also CANNOT be used as the shipping box. You must ship the boots back in the original packaging, inside another box.
The Green Boot does not refund the original shipping charge (when applicable).
If you received any promotional item(s) with your order, and you need to return the item(s) that earned you those promotional item(s), you will also need to include the promotional item(s) with your return.
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